7F-830 Industrial Ave, Ottawa, ON, Canada, K1G 4B1

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Custom Orders

No. Sneaky Socks was founded on the principle of having no minimum orders. We actually specialize in small batch custom orders.

All orders under 100 pairs will ship within 2 weeks (14 business days) after payment and confirmation. Guaranteed. Orders over 100 pairs will still be completed within 2-3 weeks.

We knit the socks. Or at least our machine does.

We match colors as close as we can. We stock a variety of different colors of yarn. Sometimes we don’t have the exact match you’re looking for.

We have a select few materials that we work with. It is best to talk with one of our designers about the options available.

Yes, you can. Since we produce the socks on site, the possibilities of customizations are endless. Our designers will hear your requests and use their experience find something that works for you.

We accept all major credit cards. Payments are processed through Authorize.Net, a leading payment provider.

We ship with Canada Post. Regular, Expedited and Priority rates are available. Let us know what speed of shipping is required.

Sock Club

Club socks always come in trademark style with 7″ cuff height.

Each month’s subscription fee is billed, to the credit card you have on file, on the first of every month.

Socks are shipped within the first 5 business days of every month. We offer to ship with Canada Post LetterMail for free, but this service can take anywhere from 3-20 days for delivery. Faster shipping services with tracking numbers are available at checkout.

When purchasing a subscription, we do ask that you commit to subscribing for that length of time. No cancellations.

Limitless subscription: You can cancel at any time after the first 12 months.

Yes, you can. First, log in to your account. From there, this web page will do a better job of explaining all the possible modifications (and how to make them) than we can here.

Checkout

This has happened in the past and we agree that it is a nuisance. You must:

  1. Ensure that your billing address matches the credit card you are using.
  2. Remove the space between the postal code (ex, X1Y2Z13 not X1Y 2Z3).
  3. Review your shipping and billing address for any problems.
  4. Checkout with PayPal instead.

Please report the problem through the contact page.